AI•conic! FAQ
Clothing And Printing
What materials are used in your clothing?
We use mainly 100% organic cotton, cotton in conversion, and recycled polyester for our products. For the full scoop, check out the detailed info in each product’s description. Want to dive deeper? Head over to our 👉 Fabrics and Sourcing page.
How do you ensure the sustainability of your products?
We only partner with suppliers who share our sustainability mindset. Want the full rundown? 👉 Sustainability 👉 Fabrics and Sourcing
How do I care for my organic clothing?
Check the product description for all the details and get further education here 👉 Care Instructions Do not forget to download our lovely care instructions as PDF in the link on the top of that page!
What do the symbols on the images and videos represent?
The symbols on our images and videos indicate which images represent the actual garment, which are AI-generated mockups, and which are real-life shots. Learn more here 👉 AI Images Disclosure
Are the colors of the prints in the images accurate?
Colors may vary slightly due to the DTG (Direct-to-Garment) printing process, especially on dark fabrics. Get the full details here 👉 Color Translation
How does the made-to-order process work?
It’s simple: you place an order, and we get to work! Your item goes into production right away and will be shipped to you as soon as it’s ready. Curious about the details? 👉 How it works
How long does production take?
Production starts right after you place your order. Please allow 2 to 3 days for processing before we ship it out.
Can I modify my order after placing it?
Once your order is placed, production kicks off immediately, so modifications aren’t possible. Plan ahead to make sure your order is just right!
Shipping And Handling
Do you ship internationally?
We currently ship from Europe to the EU and Switzerland. Check out the full list and details 👉 Shipping and Packaging
How can I track my order?
Check out 👉 Track Order
How is the order packaged?
Your order is packed in zero-plastic packaging whenever possible. Find out more! 👉 Shipping and Packaging
What is the estimated delivery time for my order?
Delivery times depend on where you are in the world.
Switzerland 🇨🇭
usually 5 to 14 business days
EU 🇪🇺
usually 3 to 10 business days
For more info on what to expect 👉 Shipping and Packaging
Can I return or exchange my made-to-order items?
Since all our products are made to order, we do offer returns but we do not offer exchanges. We know it’s a bummer, but it’s all part of our commitment to sustainability. Find out more here 👉 Returns and Refunds
Payment, VAT And Customs
What payment methods do you accept?
We accept major credit cards like
✔️ Visa
✔️ Mastercard
✔️ American Express
✔️ Discover
as well as
✔️ Apple Pay
✔️ Google Pay
✔️ Shop Pay
✔️ Bancontact
✔️ iDeal
Got a preferred payment method you’d like to see? Let us know! 👉 Contact Us!
Is my payment information secure?
Absolutely. Your payment information is safe with our payment provider, which adheres to industry standards for payment processing. Your data is encrypted and protected, and our provider is certified 👉 Level 1 PCI DSS compliant. Rest easy knowing your transactions are secure.
Do I need to pay VAT or customs fees on my order?
Yes! We are required to collect VAT.
Since you’re ordering from abroad, customs fees might pop up when your package arrives, depending on your country’s rules. Check your country’s guidelines to stay in the know! Learn more 👉 here
Troubleshooting
What if there is an issue with my order?
If something’s not right, we’ve got your back! Contact our customer service within 24 hours of receiving your order, describe the issue, and attach some pictures. We’ll get back to you as soon as possible—usually within 24, max 48 hours—to make it right. More info here👉 Returns and Refunds or 👉 contact us
What is your policy on returns and refunds?
We accept returns within 14 days of receiving your order. In cases where there’s a defect in the garment, you can choose between a full refund or a replacement. Find out more here 👉 Returns and Refunds
How can I contact customer service?
Need to reach us? Here’s the way to get in touch 👉 Contact Us
What if I never received my order?
Please make sure you tracked your order from our tracking page 👉 Track Order.
When your order is marked as delivered but isn't in your mailbox, it's often because the postal service has left it at a neighbor's house.
Sometimes, the postal service attempts to deliver your order but cannot reach you, so the package may be waiting for you at the nearest post office. It's best to contact the postal service directly for further assistance with your tracking number and a piece of identification, to collect your order.