The Most ExXxtra Gift for Yourself... Okay, Your Loved Ones, Too.
FAQ
What materials are used in your clothing?
We use mainly 100% organic cotton, cotton in conversion, recycled cotton and recycled polyester for our products. For the full scoop, check out the detailed info in each product’s description. Want to dive deeper? Head over to our 👉 Fabrics and Sourcing page.
How do I care for my organic clothing?
Check the product description for all the details and get further education here 👉 Care Instructions Do not forget to download our lovely care instructions as PDF in the link on the top of that page!
How does the made-to-order process work?
It’s simple: you place an order, and we get to work! Your item goes into production right away and will be shipped to you as soon as it’s ready. Curious about the details? 👉 How it works.
How long does production take?
Production starts right after you place your order. Please allow 2 to 3 days for processing before we ship it out.
Can I modify my order after placing it?
Once your order is placed, production kicks off immediately, so modifications aren’t possible. Plan ahead to make sure your order is just right!
What is your policy on returns and refunds?
We accept returns within 14 days of receiving your order. In cases where there’s a defect in the garment, you can choose between a full refund or a replacement. Find out more here 👉 Returns and Refunds
What if there is an issue with my order?
If something’s not right, we’ve got your back! Contact our customer service within 24 hours of receiving your order, describe the issue, and attach some pictures. We’ll get back to you as soon as possible—usually within 24, max 48 hours—to make it right. More info here 👉 Returns and Refunds or 👉 Contact Us
Still got questions?
Then head to the full FAQ 👉 right here